Terms and conditions

Last updated: May 1, 2023

These Terms and Conditions ("Agreement") govern your use of esim.guru ("Website") provided by Esim.guru ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by this Agreement. If you do not agree to these terms, please refrain from using our Website.

1. Acceptance of Terms

By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

2. User Obligations

3. Intellectual Property

4. Disclaimer of Warranties

5. Limitation of Liability

6. Privacy

Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of personal information provided by you. By using our Website, you consent to our collection and use of your personal information as outlined in our Privacy Policy.

7. Termination

We reserve the right to terminate or suspend your access to our Website at any time and for any reason, including but not limited to violation of this Agreement or applicable laws.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Latvia. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Latvia.

9. Amendments

We reserve the right to modify or update this Agreement at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after the changes have been made constitutes your acceptance of the modified terms.

10. Esim.guru engagements

Esim.guru shall use reasonable endeavors to provide Customer quality of service. However,  Esim.guru does not guarantee that the service will not be interrupted, furnished on due time, safe or fault-free.

11. Device compatibility

It is the customer's responsibility to ensure that the device is eSIM compatible and network-unlocked. By checking “I have an eSIM compatible and network-unlocked device” for proceeding with the purchase, the customer is held responsible for this information. As device compatibility may depend on the carrier and country of origin, the customer must check the list of eSIM compatible devices provided at the checkout. The eSIM compatibility list is not exhaustive, meaning that there might be newly announced eSIM compatible devices that have not yet been added.

12. Registration for using Esim.Guru services

The customer must accept the general terms and conditions to use Esim.Guru services. The client gives directly, or by the intermediary of the service provider (Hotel, Travel Agency…), on the web browser under www.esim.guru the following information: First Name Last Name Address (billing address) Email address.

13. Refund/cancellation/modification policy

Please note that all payments and refunds are handled by our partners, as we are only responsible for curating the best offers available in the market.

Payments

Refunds

Cancellations and Modifications

Policy Variations: Each partner may have different cancellation and modification policies, depending on the products or services offered. It is important to review their terms and conditions to understand the applicable policies for your specific booking.

14. Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions or our Website, please contact us at complaints@esim.guru.